TCF Bank Hates their customers! Or do they?

TCF Bank hates their customers! **Or do they?*

***See update below***

It is surprising to me that during this time of a difficult economy and many people struggling to get by that a Bank like TCF Bank would not see to it that they would try to do their best to take care of their customers.

The last year has been a very difficult one financially for me and I am doing everything I can to make it by. $175.00 may not seem like much money to most but it is the difference in making the rent or not for me. TCF Bank does not care about that. All they care about is their policy.

I recently had a situation where money was mistakenly taken from my account. It was because of an issue that was not quickly corrected by the courts. When I found out that this was happening I was able to get it corrected within 24 hours and TCF Bank put the money back into my account within that time frame.

That was great and a quick turnaround of getting the money back once they got the corrected information.

During this 24 hour process I was in communication with the branch trying to make sure what needed to be done and how to get the problem resolved and how to avoid any NSF fees. Nothing was ever said to me about there being a potential problem with NSF fees and how it could be corrected.

However because of the money being taken out it caused $175.00 in over draft fees. Over draft fees that really never should have happened and that TCF Bank will not refund. TCF Bank says that technically it wasn’t a mistake by them so they should not refund the money. I agree technically it was not their mistake. However, they could do the right thing for their customer and refund the money.

I have talked to their customer service and to the branch manager to no avail. It was not their fault so they do not have to return the money.

What happened to doing the right thing for the customer especially given these economic times, especially when the customer is begging them to do it. Why can't they look past their policy and consider their customer. It really is an unfortunate that they will not do that.

I hope that TCF Bank will get this letter and recognize that there are times when they need to be more concerned about doing what is right and less concerned about their policy.

Peter Brissette
Extremely Dissatisfied TCF Bank Customer
303-842-8698

***UPDATE***

I received a call from Kent Engler who is a regional manger with TCF Bank. He heard of the issue that I was having above and was able to see it from my perspective and recognize what was going on.

He was very straight forward and wanted me to know that sometimes it is important to look at things from another perspective besides just the "policy" that is supposed to be followed and he is working hard at teaching that to his branch managers.

I did not hold out much hope that this would be resolved but I am very glad that it was. The true test of a company is how they help their customers when there is a problem. It took a little work but TCF Bank proved to me that they are willing to work together with their customers through difficult situations. They have earned a loyal customer.

Peter

***End Update***